I never write reviews, but chose to write this review because of the phenomenal customer service that I received with this product. I had owned and enjoyed my fly pal as a desk foot rest for a few weeks when the smaller of the two pieces began to regularly deflate. I contacted flypal and within MINUTES I received an email back notifying me that a new product was being sent to me. For the price and comfort it provides, as well as the unparalleled customer service, I am thrilled with the product.